Refund policy
Return & Refund Policy
At JOUELORA, we are committed to delivering premium quality jewelry and a luxurious shopping experience worldwide. Please read our policy carefully before making a purchase.
🌍 International Orders (Outside India)
For all orders placed outside India:
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❌ No returns or exchanges are accepted
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❌ No refunds will be issued once the order is delivered
Due to international shipping costs, customs regulations, and handling complexities, we are unable to process returns or exchanges for international orders.
We kindly request customers to review product details carefully before placing an order.
🇮🇳 Domestic Orders (Within India)
We offer a 7-day return or exchange policy for orders within India.
To be eligible:
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Item must be unused, unworn, and in original condition
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Must include original packaging, tags, and invoice
🚫 Non-Returnable Items
The following items are not eligible for return or exchange:
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Customized or personalized jewelry
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Items purchased during sale or clearance
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Gift cards
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Items damaged due to misuse or improper handling
❗ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery
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Provide clear photos or videos as proof
For valid cases, we will offer:
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Replacement, or
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Refund (including shipping, if applicable)
💰 Refunds (India Only)
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Refunds are processed after inspection of returned items
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Approved refunds will be credited within 5–7 business days
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Refunds will be issued to the original payment method
🚚 Shipping Charges
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Domestic return shipping may be applicable
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Original shipping charges are non-refundable
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International shipping charges are non-refundable under any circumstances
📩 Contact Us
For any support or queries:
Email: support@jouelora.com
Response Time: 24–48 hours
🛡️ Policy Updates
JOUELORA reserves the right to modify this policy at any time without prior notice.
✨ Thank you for choosing JOUELORA — where luxury meets trust worldwide.